TERMS & CONDITIONS
FOR YOUR social media planning services
1. Contract term
Your contract term is for 6 months. After the 6 month term, we will contact you for renewal.
2. CANCELLATION POLICY
Cancellation by client: If you would like to cancel before your contract term is finished, we require this in writing via email with 1 month notice given. Please know that you will be required to pay out the remaining contract amount within 14 days.
Cancellation by us: Lala For Business may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party. This notice will be given in writing via email and the amount of 1 month will be due within 14 days.
In the event of cancellation, Lala for Business retains complete ownership of any and all copyrights and original work created.
3. scheduling REQUIREMENTS | TIMEFRAMES
The scheduling of your posting is broken down into the following:
– 3rd Party Scheduling Apps used
We will require you to have your 3rd party scheduling app set up, connected and ready for us to use.
We recommend the following – Planoly / Tailwind / Plann / Later
If you require us to set your app up for you, please let us know and we will provide a price for this service as it is not included in your package. All ongoing third party app fees are payable directly by the you, the client.
– Scheduling Timelines
We put timelines in place to manage our workflow with all of our clients. We kindly ask you to help us by abiding by the timeline and due dates given. If by some chance you need more time, please let us know and we will move the scheduled dates to when you are ready, or have approved. We will then confirm the new schedule dates with you.
– Approval of Posts
Each month we will set the following month’s content ready to view in your chosen 3rd party app. To stay on schedule, we will set a due date for you to tell us of any changes to be made. If we have not heard from you by that date, we will assume we are ok to go ahead with the current content and schedule the content planned for that month.
– Checking of spelling
We try our best to make sure we’ve proof read all pre-scheduled social media, however we are only human and if you notice an error on your post let us know ASAP (within business hours) so we can fix it for you if we can. If it is an image we’ve posted that has text e.g. a quote or a story we will delete the post and repost a corrected version as soon as possible.
4. GOING ROGUE
We are referring to when the client decides to post on their feed without it being part of our pre-planned scheduled posts. We encourage you to NOT do this, as we have spent a lot of time planning your content, working on the visuals of your feed and there is a well thought-out strategy in place. When you post random content if affects the work we
are doing as well as affecting our brand.
In case of your “going rogue” while your account is under our management, we reserve the right to go in and delete your feed post.
Stories – if we are not managing your stories, you are welcome to post stories as you wish.
5. CHANGE OF MIND ON AGREED STRATEGY
Before we start your social media planning, we present a proposal to you that outlines the visual elements, strategy, hashtags to be used, and goals to be achieved.
We begin our work once this planning proposal is approved by you, the client.
Once approved, all future social media planning is built around this approved proposal.
If by some chance you want to change your mind on the direction, visual, goals, or strategy of your social media, please notify us in writing. We will then stop all further work and arrange a time to talk through your new direction.
You are welcome to change your mind at any time during the process, BUT change-of-minds are not included in the monthly price. Every time you change your mind on the design, content or on the scope of work we’ve agreed to, there will be extra charges applied to cover our time. We will always confirm the extra charges and time needed to do this before we actually go ahead with any of the changes you request. We do reserve the right to ask for payment before we proceed any further with your work.
6. Retainer PAID
The retainer (deposit) or any monies paid is non-refundable in money or in credits, regardless of cancellation notice time.
7. LATE AND OVERDUE PAYMENTS
If you are late in paying your monthly invoice or are overdue in payment, we will hold any further scheduling until invoices are paid and up to date.
If your payment is overdue by a month we will cancel your services with us due to non payment. We reserve the right to request payment for the remaining contracted amount, due within 14 days of issue. Legal action will be taken if accounts are overdue by 3 months past the payment dates.
8. WORKING/RAW FILES | graphics | fonts | IMAGE FILES
These are the design files we build for your social media posts and work with, and are not included in the price you’ve paid. We don’t hand any of these over to you. The reason is that we earn money from our creativity, experience and skill and the ongoing work this creates. With the graphics, fonts and images used we have to pay hefty commercial rights in order to use them. The work we do for you is also a representation of our brand, and allowing you or someone else to alter what we have created essentially alters our work and brand.
what do i get access to?
Anything in your scheduling app belongs to you. This includes images we’ve created that have been posted, captions that have been posted, and saved hashtags. What you don’t get is any of our working files or raw images.
9. Advertising & Marketing
We are proud of our work and love to show it off. If by some chance you don’t want your work shown in our socials, website or marketing, please let us know when signing these T+C’s. Privacy is paramount and is always respected.
10. privacy & social media policies
We will be using third-party apps to post to your account, and therefore we will need your logins for each social media platform you wish for us to manage. Your logins will not be shared outside of the Lala For Business team.
There is always a risk using third-party apps as they do not always comply with every social media platform’s constantly changing policies; however as long as your account is used in a professional manner (you do not spam other users, post, comment or follow excessively, or engage in suspicious activity) there is a very low risk of your acount being deactivated. Lala For Business does not take responsibility for the deactivation, ban or deletion of your social media account.
11. the legal stuff… thanks, COVID
2020 and 2021 gave us upheaval after upheaval as the pandemic started and took root. It is because of this that we included a Force Majeure clause in order to protect all parties involved. For now, we have decided to keep it in as it does protect both us and you in the case of the ongoing pandemic and other world-changing events.
12. FORCE MAJEURE
Neither Party will be liable to the other Party for failure to perform any of its obligations under this Agreement to the extent such performance is hindered, delayed or prevented by Force Majeure (except for failure to make payments hereunder). Neither party shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any obligation under this Agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to an outbreak, disease, epidemic, pandemic, quarantine restriction, or other public health or government restriction or advisory, fire, floods, embargoes, war, acts of war (whether war is declared or not), insurrections, riots, civil commotions, strikes, lockouts or other labour disturbances, acts of God or acts, omissions or delays in acting by any governmental authority; provided, however, that the party so affected shall use reasonable commercial efforts to avoid or remove such causes of nonperformance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. Either party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure. The parties shall mutually seek a resolution of the delay or the failure to perform as noted above.
Phew! That’s everything – we know it’s been a massive read, and thank you so much for getting through it all.
While our T+C’s look a little scary, we really want to assure you that they’re designed to protect both you and ourselves and keeps us all on the same page. We’d rather get the awkward talk out of the way and keep you informed about what rights and responsibilities you have towards us, and what rights and responsbilities we have towards you from the start – and for us, it gives you a chance to ask any questions and open up a discussion about anything that might be a bit confusing.
And never hesitate to ask – we love a good chat and we want you to be confident that you know exactly what you’re getting and that you’re looked after.