FOR YOUR lfb mentoring

1. Retainer or any monies PAID | CANCELLATIONS

The retainer you pay is non-refundable in money or in credits, regardless of cancellation notice time. What this means is that you, the Client, and us, Lala For Business may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party. Once written notice and confirmation is given, you are responsible for payment for any and all expenses incurred, determined by Lala For Business.

2. Missed appointment

If by some chance you missed a booked session and have not given us 24 hours’ notice of cancellation, you will be charged full price for this missed session.  Exceptions will be made on compassionate grounds. 

3. Cancelling sessions

Cancelling your booked session require 24 hours’ written notice and confirmation, and it can be rescheduled. Lala For Business holds the right to cancel or reschedule a session, giving the client 24 hours’ written notice. If we cancel a session, a credit for that session will be given. 

4. change of mind

In the event of a change of mind if you no longer want to continue with your mentoring sessions, you will forfeit your retainer/deposit/any monies paid.

If you have a payment plans in place, the next payment is due and any further payment after that one will be canceled. Any other costs incurred on your behalf will also be due for payment in full within 1 week of cancelation. 

5. Putting sessions on hold

You may put your sessions or package on hold. We kindly ask for this in writing via email to – we’ll then confirm that you are now on hold.

Once notice has been sent to us and we have replied to confirm, your sessions or package will be placed on hold for 3 months. No follow ups will be sent from us. It is the client’s responsibility to get in touch before the 3-month period expires. If we have not heard from you before the 3-month period and it has expired, all retainers/deposits/monies paid are due and/or forfeit. Please refer to #3 above Cancelled Sessions. No refund or credits are issued. 

Payment plans – your payment plan will still need to be paid at the agreed-upon dates set when the payment plan was originally worked out and scheduled.

6. Payment plans

Payment plans are agreed upon by the client at the time of booking. 

Missed payments – if a payment has been missed, 1 week’s grace is given to catch up on the payment. If 2 payments have been missed, the client’s sessions will be placed on hold until payments have been made and the remaining payment plan will be required to be paid in full before commencing sessions. In case of sessions on hold, please refer to #5. 


Clients and Lala For Business will maintain the confidentiality of all matters discussed in a mentoring session. All parties involved shall not disclose to any person the whole, or any part of, the confidential information, nor use any part of the confidential information for their own purposes, or for the benefit of any third party, without the prior written consent of all parties involved. We take all reasonable measures to ensure your privacy and will not disclose your business to anyone without prior consent from you, the client. 


Lala For Business will not be liable for any loss or damage whatsoever (including, without limitation, indirect, special or consequential loss), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the program, except for any liability that cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).


All sessions are based around experience, opinions and knowledge and are in good faith. Lala For Business suggests that you seek professional advice on matters pertaining to legal, finance, insurance and all matters that may attract liability for you or your business. Lala For Business and its representatives accept no legal or financial liability in relation to your business or your decisions surrounding it. 

10. Session availability due to covid

If lockdowns or restrictions are put in place at any time and we need to cancel any in-person appointments, if the restrictions or situation allow for phone/Zoom/Skype sessions to be held, we will offer that option first.

If any lockdowns, restrictions or COVID-related situations do not allow us to do so we will keep you informed and reschedule your appointment for the first available opening. Neither Lala for Business nor our suppliers are liable for any compensation due to delays.

11. postponing due to covid

If COVID is wreaking havoc with your business plans and you choose to postpone, that is not a problem at all. Just email us to let us know that you’ve decided to postpone. and we’ll reply to confirm. From there, we’ll put your job on hold for 1 year only.

You are still liable for any outstanding monies owing to us and payment plans will still need to be paid on time as per the original agreed-upon/scheduled plan dates..


If you’ve postponed your mentoring and prices have changed in that period, we’ll let you know and confirm any extra costs before we start on your mentoring again.

13. the legal stuff… thanks, COVID

2020 and 2021 gave us upheaval after upheaval as the pandemic started and took root. It is because of this that we included a Force Majeure clause in order to protect all parties involved. For now, we have decided to keep it in as it does protect both us and you in the case of the ongoing pandemic and other world-changing events.


Neither Party will be liable to the other Party for failure to perform any of its obligations under this Agreement to the extent such performance is hindered, delayed or prevented by Force Majeure (except for failure to make payments hereunder). Neither party shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any obligation under this Agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to an outbreak, disease, epidemic, pandemic, quarantine restriction, or other public health or government restriction or advisory, fire, floods, embargoes, war, acts of war (whether war is declared or not), insurrections, riots, civil commotions, strikes, lockouts or other labour disturbances, acts of God or acts, omissions or delays in acting by any governmental authority; provided, however, that the party so affected shall use reasonable commercial efforts to avoid or remove such causes of nonperformance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. Either party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure. The parties shall mutually seek a resolution of the delay or the failure to perform as noted above.


While our T+C’s look a little scary, we really want to assure you that they’re designed to protect both you and ourselves and keeps us all on the same page.

We’d rather get the awkward talk out of the way and keep you informed about what rights and responsibilities you have towards us, and what rights and responsbilities we have towards you from the start – and for us, it gives you a chance to ask any questions and open up a discussion about anything that might be a bit confusing. And never hesitate to ask – we love a good chat and we want you to be confident that you know exactly what you’re getting and that you’re looked after.